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FREQUENTLY ASKED QUESTIONS
HOW LONG IS YOUR PROCESSING TIME?
Our processing time depends on the type of items in your order. Some of our items are pre-made and some are made to order. Each item has an estimated processing time in the product description.
For an accurate estimate of your orders processing time, please refer to the item with the longest processing time.
Please note that processing time only refers to the time it takes for us to prepare your item and hand it to the shipping service provider. Estimated shipping time depends on the type of shipping you choose at checkout and is out of our control.
DO YOU OFFER AN EXPEDITED PROCESSING OPTION?
If you need an item ASAP, shoot us an email and depending on the type of item and your deadline, we may be able offer rush processing at a fee.
CAN YOU CREATE CUSTOM PRODUCTS?
Absolutely! We can offer a wide variety of custom options so you and your pooch can look your best in any situation. Send us an email at email@example.com with your custom request and we'll do our best to make it happen!
DO YOU SELL WHOLESALE?
Yes, we do! Not only do we offer our in-stock items at a wholesale price, we can offer custom products for your wholesale needs. Please send us an email at firstname.lastname@example.org with your wholesale request and we will get in touch with you.
WHERE CAN I SHOP IN PERSON?
Although we do not have a storefront, we participate in many local events. Visit page Events to find out when and where you can see us next!
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Please visit our Return Policy page for full details.